SPA POLICIES

24-HOUR CANCELLATION

As a courtesy to other clients and your spa therapist, if you must cancel or reschedule an appointment, we require notice at least 24 hours prior to your appointment start time. Less than 24 hour notice fee’s are as follows:

  • 50% of the total value of the scheduled appointment will be charged for Late Cancellations.

  • 100% of the total value of the scheduled appointment will be charged for No Shows.

Appointments made within 24 hours of the appointment time are considered confirmed to which the cancellation policy does apply. You will not be charged at the time of booking, however, a valid card is required to reserve your appointment.

COSMETIC TATTOO APPOINTMENTS:

  • A non-refundable deposit is required to book. If you choose to cancel at any time, the deposit is forfeited.

  • At least 72 hours is required to reschedule.

check-in/PUNCTUALITY

Please arrive on time for your appointment, call or text to check-in when parked. Once you check in, you will receive confirmation and welcome for your appointment. Please contact as soon as possible if running late. If you are late, your appointment may be rescheduled and is therefore subject to fee’s.

COSMETIC TATTOO APPOINTMENTS:

If you are 15+ minutes late to your appointment, this will result in cancellation of your appointment and forfeiture of your deposit.

MASKS

Masks may be worn at your discretion. Your service provider will be masked during services. Please be considerate of the health and well being of your service provider and other clients and kindly wear a mask if you are unsure or reschedule if you are feeling unwell.

QUIET PLEASE

To maintain a peaceful atmosphere, we ask that you turn your cell phone to vibrate and keep conversations to a whisper. The spa is free from children, pets and smoking for the comfort and consideration of all guests.

During Your Visit

To get the most out of your treatment, please communicate with your therapist. Your comfort and enjoyment are of the utmost importance. Freely express any needs or concerns regarding room temperature, hot towel temperature, extra blankets, music type/volume, time constraints or any other preferences.

ZERO TOLERANCE

My mission has always been to create a peaceful, private spa experience to celebrate each clients individuality and uniqueness and strengthen their sense of self. I believe humans should be treated like humans and we should stand up for and work hard to understand each other’s struggles in order to better show up for and support one another. Racism, Bigotry, Xenophobia, Homophobia, Transphobia, Sexism, any and ALL hate speech is not welcome in the spa. If this occurs, you will be stopped, made aware of your error and asked to leave.

Thank you for respecting spa policies out of consideration for all staff and clients.